Did you know that you could earn up to $30/hour working from home as a Call Center Representative? Also, did you know that you could be getting benefits such as 401(k), health, dental, and vision insurance, and even paid time off while working at home in this role?
Lots of staffing companies are looking for people who can fill Call Center Representative positions. These companies don’t ask that their reps hold any particular degree, although experience in the industry is a plus. So, if you’ve ever had any kind of customer-interfacing job, such as a cashier or a waiter, be sure to highlight that in your application.
What are some other requirements for this role?
High-speed Internet– regardless of the company you’ll be working for, you’ll need a fast connection in order to quickly resolve customer inquiries and/or issues. This will involve both inputting customer info and looking up online resources.
Average or better typing speed– Most call center staffing agencies will expect their reps to type at 25 words-per-minute or better. Luckily, getting up to this speed isn’t too difficult. There are also plenty of free online typing courses that can help.
Dedicated landline– With WiFi being spotty and/or undependable in some locales, agencies may ask that you have a dedicated landline in your home.
Background check– Some companies will ask that you provide a background check before hiring you. The typical cost of a background check is $50-$65.
Training– Different call center companies will require different levels of training for their agents before allowing them to take calls. Fortunately, this training is paid for, or should be paid for, by the hiring company. Most call center agencies train you after you are hired.
So, which staffing agencies offer call center jobs that you can do from home? Here is a list of 10 companies that are hiring.
Adecco – Search “Call Center Rep” on this site and you’ll find a number of jobs that can be completed at home and which pay from $15-$30/hour. Bear in mind that some of the listed positions ask that you travel to the work site for check-in at the start of your training. Once you complete that requirement, you can do the rest of your work at home.
Alorica at Home– This company hires on its call center agents as employees and offers paid training. Agents can choose to be paid by the minute or by the call or earn just earn an hourly rate. Alorica guarantees that its agents will always earn at least the minimum wage and even if their call minutes or calls do not add up to the minimum wage.
Cruise– This company primarily hires home-based travel agents to help customers book cruises. As a Cruise leisure agent, you’ll be expected to sell both cruises and travel insurance, offer package deals and upgrades, and possibly resolve booking issues. Some call center jobs require fluency in English and Spanish. Cruise offers paid training, after which its agents earn a base hourly pay plus sales commissions.
Great Virtual Works – This new call center pays its agents up to $15/hour and offers flexible hours as long as a minimum of 15 hours/week are maintained (with 5 hours worked on a Monday). There is a certification class that lasts five weeks and which must be passed before agents can start work.
Kelly Services – On this site, you’ll find at least 30 technical support advisor positions that pay $13-$17/hour depending on successful completion of training. Advisors who complete the training become eligible for a $500 bonus and a $250 performance bonus. There are also promotion opportunities into the Leadership, Quality Assurance, and Training departments.
LiveOps – This virtual call center hires remote and home-based reps on a regular basis. LiveOps agents can work in many different fields, including insurance, IT/technology, roadside assistance, healthcare, insurance, etc. There are several earning options for LiveOps agents; while some agents might be paid at a per-minute rate of $0.20-$0.25/minute, others may receive per offer payments (POPs) or even commissions based on sales.
Sykes Enterprises – This company offers telecommute customer service jobs in both Canada and the USA that pay $12.50+/hour. While you are in training, you’ll earn $10.50/hour. Additionally, the company provides its reps with benefits such as 401(k), health, dental and vision insurance, and tuition reimbursement.
Teleperformance – This company lists state-specific at-home call center jobs that pay $13+/hour and offer benefits including health insurance and PTO. Current states offering at-home positions are Arizona, Colorado, Idaho, Iowa, Missouri, South Carolina and Texas. When searching this site, input the keyword “Call Center Representative,” which will pull up all types of customer service jobs, including those in technical and bilingual support.
Transcom – This company offers Customer Service Representative (CSR) jobs all over the world at a rate of $8-$12/hour. CSRs are expected to work 32-40 hours/week in customer care, sales, and technical support roles.
VIPdesk Connect– This site offers virtual customer service jobs on both a part-time and full-time basis. Reps are called ‘brand ambassadors’ and help customers make informed choices about their luxury brand and service purchases, exchanges, and returns. There is some upselling and cross-selling involved too. The compensation for these positions is up to $18/hour.