Many companies have slowly been opening their doors to remote positions, but no industry has grasped the work-from-home concept better than the customer service industry. In 2017, this still holds true, but more companies in the IT, medical, government, real estate, finance and education fields are catching up to providing telecommuting jobs.
Large companies usually contract chat, phone and SMS customer service to smaller companies, who then hire work-at-home employees either part time or full time. In some cases, companies hire direct. If you’re looking for a legit work-from-home customer service job, here are 7 companies you should check out:
Retail giant Amazon hires people directly and offers remote job opportunities (both full-time and part-time). What’s great about Amazon is that work-at-home employees also receive a 401 (k) plan, health insurance, paid time off and other benefits.
Amazon’s work-from-home jobs aren’t just geared at customer service. There’s also HR, engineering, game development, retail, and finance positions, among others. The catch though, is that most entry-level positions are paid only $10 per hour.
Anyone 17 years old and up with a high school diploma or GED can apply as a call center agent with TeleTech. Managerial positions would require a degree and experience in the industry. You’ll need to supply your own hardware, such as a PC, VOIP headset, and internet connection.
Pay ranges from $8.50 to $10.50 per hour, depending on the position. If you’re a second language-speaking agent, expect a higher rate. Because TeleTech@Home’s call center agents are employees (not independent contractors), they also receive a 401 (k), health and dental plans, paid holidays, and other benefits.
Arizona-based cloud call center company LiveOps was founded in 2002. Today, it offers five types of independent-contractor agent positions (inbound sales, insurance sales, insurance claims, healthcare, customer service) to any United States resident over the age of 18. A PC, dedicated landline phone, headset, high-speed internet, and a $65 credit/background check via First Advantage are needed before contract signing.
LiveOps agents earn around $15 per hour. Some receive commissions for sales on top of basic pay, while others only earn through commissions. Agents are responsible for creating their work schedules in blocks of 30 minutes, so the earning potential as a LiveOps agent depend largely on how much work you put in. Payments are sent twice a month via check or bank deposit.
Convergys hire work-from-home customer service representatives from the UK, US and Canada regularly. Applicants are required to have their own computer, internet connection, approved headset, and flash drive. Calls go through the agent’s computer, so you’re not required to have a landline. The downside though is that agents must be available 7 days a week.
As a Convergys work-from-home agent, you can earn anywhere from $7 to $12 per hour (tech support are paid higher). Agents become Convergys employees, so they also receive life insurance, tuition reimbursement, 401k, paid time off, and medical, dental, and vision benefits. Sales reps may also be given commissions and other incentives.
5. SYKES Home
Offered to U.S. and Canada applicants, SYKES work-from-home customer service jobs allow you to work as a part-time or full-time employee. You’ll need to commit a minimum of 20 to 25 hours weekly (for part time).
To apply, you’ll need a Windows-based computer, USB and corded headphones, high-speed internet, and landline phone. If you pass the two-hour interview via video chat, you can earn anywhere from $9 to $12 per hour. Full-time workers get vision, dental and medical, 401k (after a year with SYKES Home), tuition reimbursements, travel discounts and paid leave.
Similar to LiveOps, NexRep is a middleman that connects big companies with work-from-home virtual receptionists, tech support, virtual sales consultants, beauty consultants, and general customer service representatives. As such, positions available at any given time depend largely on the needs of NexRep’s clients.
Agents can earn somewhere from $10 to $25, depending on the company they work for and the position they perform. Inbound call agents earn 100% from commissions without cap. Outbound call agents earn $5 per hour plus commissions.
NexRep prefers people with at least two years of call center experience, or a college degree, but also accepts applicants with basic computer skills and those who pass the job interview. The best thing about NexRep is the company gives agents freedom to set their own schedules.
VIPdesk Connect works similar to NexRep – it provides outsourced customer service 24 hours a day, 365 days a year. Aside from customer service, VIPdesk Connect also handles back office support, tech support, and social media management.
Agents must work a minimum of 30 hours per week. Salary ranges from $9 to $20 per hour with paid vacation days and holidays. Full-time agents receive medical, dental and vision insurance.
The Bottom Line
These 7 companies are just a handful of legit companies that offer work-from-home customer service jobs. Gone are the days that home workers are left to filter only a few legit positions from thousands of scam jobs.
The availability of telecommute, remote or home-based positions are increasing each year; Forbes even publishes its annual list of 100 companies with remote positions. So if you’re interested in extra cash or a full-time job without leaving the comforts of your home, maybe these positions would solve your financial woes.