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10 Work-at-Home Chat and Email Companies that Hire

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If you work from home, you may not have the luxury of a noiseless work environment. Kids, contractors and/or pets may make it completely impossible for you to call clients or bosses from your home. But does that mean you can’t communicate with them?

Nope!

Many companies hire people who work from home and communicate with their clients and customers strictly via email or online chat. Because of this perk, such individuals can have complete chaos going on in their homes and still get paid for their work. Alternately, they can take their work to area cafes, restaurants and even playgrounds and not worry about interrupting their workday.

Which 10 companies are currently hiring online chat and email support agents?

Apple

Apple does occasionally hire chat agents for its customer service and technical support divisions. These 20 hour/week virtual positions get snapped up fast, so it pays to check the company’s job board often.

If you do land a chat support position with Apple, the company will send you your own computer- for free!

Apple chat agents should be familiar with the company’s products and have some prior experience in customer service and/or doing live chat. According to GlassDoor, Apple chat agents earn as much as $20.50/hour.

Arise

This company provides phone, chat, email, video and even social media services for its clients. Once you’re hired, you can choose which form(s) of support you’d like to provide. The pay ranges from $9-$19/hour and you must be able to work at least 15 hours/week.

Best Buy

Best Buy hires tech support agents who can troubleshoot Apple and Microsoft products, as well as some mobile apps, as part of its Geek Squad workforce. Geek Squad agents must have at least one year of technical troubleshooting experience and reside in the USA (except for California, Alaska, Washington and Puerto Rico). The pay is roughly $11/hour.

MyLivePro

This company offers live chat services to website owners. As a chat agent with MyLivePro, you will be employed as a part-time employee; as such, you’ll also be required to pass a background check. A minimum typing speed of 30 WPM is required, and the pay ranges from $8-$15/hour.

Operator

Operator is a mobile app that hires so-called “Experts” to help shoppers during their shopping experiences. This help is delivered via chat and consists of giving product recommendations to the shopper.

There are a number of companies that partner with Operator, and you can choose the companies whose products you are familiar with.

Operator pays $10/hour to its Experts, plus commissions from purchased products. Experts must work at least 20 hours/week in chunks of four or eight hours.

Paperless Pipeline

Paperless Pipeline is a document scanning and storage app that enables realty and auditing companies to go paperless. Clients of this software include realtors and auditors who use the app to store various documents (e.g., contracts), thus reducing how much total paperwork they must carry to a closing or audit.

Paperless Pipeline hires so-called ‘Customer Advocates’ from time to time- these advocates assist clients who are trying to use the app and get stuck or experience technical issues.

Paperless Pipeline pays $20/hour and its advocates can work full-time. Many advocates with this company work post 9-to-5 hours because realtors and auditors frequently work after workday hours.

Support.com

This company provides IT technical support for its consumers, which typically consist of small businesses. So, you’ll need to have some tech support experience to successfully snag a position with Support.com.

Once hired, you’ll be able to schedule and work shifts that pay $11/hour. There is also a mandatory training period, complete with a background check.

Talk2Rep

This company hires Sales Chat Agents that help its telecommunications clients. In order to get hired, you’ll need  assist current and potential customers of telecommunications companies.

You must possess a fairly good command of the English language, have a typing speed of 50 WPM and be able to research topics online quickly. The pay for agents ranges from $9-$14/hour; agents also earn commissions.

TeleTech

This company hires customer service and technical support individuals to work with its roster of clients. With TeleTech, you are hired on as an employee, and the company does require that you pass a series of MatchPoint tests before you are hired. You must also pass a drug test.

Work shifts with this company range from 4-6 hours; most TeleTech clients require that you work a minimum of 20 hours/week. The pay ranges from $9-$11/hour.

The Chat Shop

Companies that need chat agents for their own websites work with The Chat Shop to hire such agents. Available positions vary from sales to customer service to technical support, and all positions come with paid training.

To qualify as a chat agents you’ll need to demonstrate a typing speed of 80 WPM, be meticulous and organized, and be able to work 35-40 hours/week.

Chat agents work remotely, and The Chat Shop pay scale starts at $10/hour.

Uber

This company hires so-called “Community Support Representatives” who work remotely to provide email support to Uber drivers and users. The duties of the CSR include answering inquiries about a service, reporting a problem/complaint, and escalating an issue when deemed necessary. Uber CSRs are expected to work 40 hours/week, some of that time includes weekends. According to GlassDoor, CSRs earn $13-$15/hour.

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7 Comments

  1. Thanks for adding this! I really appreciate your research. Now a day’s evety company have different policies. I have worked in many companies. But TalkAgent offered training period and required good communication skills.

    Reply
  2. Hi Steve!

    Thank you very much for this post. All the offers seem very interesting for someone looking for work from home. I have some questions for you, though, if you don’t mind. Do you believe, beside typing abilities, companies look for specific software or programs knowledge or they are usually willing to train their staff? Do they hire people from other countries? I am interested in trying some of those online jobs. Your article was very helpful!

    Reply
    1. Steve Razinski says:

      Every company is going to have different policies regarding location and experience. I haven’t personally worked for any of the companies listed above, but after looking through the listings, almost all of them offered a training period and required good typing skills. The requirements seem rather low as most of these are entry level jobs.

  3. Hi Steve
    Thanks for this article. I learned so much from it.Honestly speaking, when it comes to Apple customer support, I actually pictured folks working at a specific Apple training center of some kind not at home, and to top it off, you get your own PC. No wonder these jobs get taken up so fast.

    Anyway, I really do appreciate your review of these jobs and they are interesting. However, some of them seem more demanding than regular jobs with having one to work over weekends?

    I am actually looking for something whereby I could have an online business whereby I could earn a passive income from.

    You mentioned something about your passion, that sounds like interesting stuff.
    Can you tell me more about that?

    Regards
    Roopesh

    Reply
    1. Steve Razinski says:

      Some of these can be demanding as they require you to log a certain minimum number of hours per week. You can usually hit the minimum by spending 2 hours per day with a few extra hours on the weekend. It’s a good way to earn some extra money each week without the obligations of a full-time commitment.

  4. Great post. I’ve always wanted to work from home and be free from the 9-5. I’ve researched a lot online about what options are available to allow me to work from home and these are some great ideas. I never really considered live chat being an option but of course it’s becoming a more popular method of offering tech support so what better way to earn your money from home. Thanks for an inspiring article. :)

    Reply
    1. Cheers Steve! It could be a great way to earn some extra money in your downtime all from the comfort of your own home.

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