More and more companies are hiring for customer service jobs from home in 2020 than ever before.
Huge businesses have traditionally outsourced their customer service needs to call centers in foreign cities that have skilled yet inexpensive labor.
However, the explosion of the internet speed at home and communication apps has made hiring freelancers who work from home much more feasible.
If you want to work from home and you think a customer service job fits your experience and skills, there’s no better time to start looking for one.
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In this article, we’ll guide you through all you need to know to get a customer service job from home: what you’ll need to have, what positions you can usually apply for, how much they typically pay, and a list of companies that currently have customer service job openings available.
Requirements for Remote Customer Service Jobs
While each company has its own specific job requirements, there are some things you’ll need to do customer service jobs from home.
- Quiet work place/office
- High-quality laptop
- High-speed internet connection
- Noise-reducing VoIP headset with microphone
- Up-to-date operating system on your computer
- Ability to download and use specified software
Aside from equipment, you’ll need to have the soft skills to be successful in your customer service job.
- Clear verbal and written communication skills
- Active listening skills
- Patience and self-restraint
- Positive attitude
- Conflict resolution
- Empathy and compassion
- Emotional stability
- Taking responsibility
Educational requirements may vary as well, depending on the position and the specific company you apply for. At the very least, companies will look for a high school diploma or GED.
Types of Customer Service Jobs You Can Do From Home
Work-at-home customer service jobs can be full-time or part-time, and many companies offer flexible scheduling, including days, nights, and weekends.
Taking in calls from customer service hotlines and answering their queries is usually what comes to mind when one says “customer service job.”
But this is not the only position available out there. Here are some more positions that you can think about applying for.
1. Call center agent
Physical call centers are still very much around, but it’s becoming more commonplace to have agents at home handling phone calls in the comfort of their own home.
You can either receive inbound calls to handle customer service or sales queries, or make outbound calls to ask survey questions or collect debts for a credit card or loan company.
How much can you earn? $10 to $17 per hour; $13 most common
2. Online live chat agent
Live chat agents mostly do the same tasks as call center agents but deal with customers and clients over chat apps instead of over the phone.
This type of customer service job is perfect for those who want to work from home but don’t want to or can’t deal with customers over the phone.
How much can you earn? $8 to $15 per hour; $11 most common
3. Email agent
Another position you can apply for is an email agent. The work is again similar to those of call center and live-chat agents in that they provide assistance to customers but via a different channel; in this case, email.
The difference between an email agent and call center or live chat agents is that email interactions aren’t usually real-time (unless of course, a particular customer happens to be online at the same time you are).
This gives you enough time to compose your replies and give a more detailed, in-depth answer to an inquiry. The flip side is that if you do make a mistake, the documentation is easier to obtain and lasts forever.
How much can you earn? $10 to $16 per hour; $13 most common
4. Travel agent
You might think travel agents are extinct.
They still exist, but mostly to cater to corporate clients, VIPs, or large groups.
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Travel agents require some experience as well as additional certification in certain software, as travel agents use proprietary software to arrange these trips.
How much can you earn? $13 to $40 per hour; $28 most common
5. Technical support agent
Tech support agents combine their customer service skills with specialized technical and computer skills.
Most companies will train their employees to provide support for their specific products, but they will expect you to already have advanced computer skills.
You would also need to have excellent communication skills for this job because this usually involves providing instructions to customers who are less computer-savvy than you are.
How much can you earn? $13 to $30 per hour; $23 most common
15 Companies Hiring for Customer Service Jobs from Home
So, what companies can you sign up with to learn more about and become a work-at-home customer service rep? Read on.
1. ACD Direct
ACD Direct focuses on providing call center support for non-profit pledge drives and fundraisers.
You are paid as an independent contractor at the starting rate of 23 cents/minute and can go as high as 35 cents/minute via bonus pay and raises.
However, the minutes are only earned while you are on the phone.
On the positive side of things, you will be taking calls for charities and other do-good organizations; since most of your calls will be from folks wanting to give money rather than complain, the stress level of this type of work is low.
Retail giant Amazon hires people directly and offers remote job opportunities (both full-time and part-time). What’s great about Amazon is that work-at-home employees also receive a 401 (k) plan, health insurance, paid time off and other benefits.
Amazon’s work-from-home jobs aren’t just geared at customer service.
There’s also HR, engineering, game development, retail, and finance positions, among others. The catch, though, is that most entry-level positions are paid only $10 per hour.
Yes, you too can work for Apple- and all from the comfort of your own home.
At Applecare, you can become an At-home Advisor (i.e., Customer Service and Support) and help customers with their iPhones, iPads, iMacs and other iThings.
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The company hires its at-home workers as employees and requires 20-hour workweeks via 6-hour shifts. Occasional weekend time may be required.
The pay at Apple seems better than at most other at-home companies; pay scales range from $11-$16/hour.
You also get some great employee benefits including health insurance, 401(k), plus an iMac (for business use only).
Apple’s at-home jobs are listed as city and state-specific and not all cities and states are represented.
However, from what I’ve heard, if you at least live in the same state as the job is offered- even if the exact city is different- you should apply anyway.
Alorica offers work-at-home customer service jobs and pays $10-$12/hour.
A good amount of the work involves making collections calls, which is great if you don’t mind making people sweat- though it’s not a job I would personally favor.
Other jobs include technical support and sales calls.
What is really nice about Alorica is that it hires workers as full-time employees and offers benefits such as health, disability, and life insurance as well as 401(k) retirement plans.
Employees also have access to the company’s employee assistance program or EAP.
Pleio GoodStart hires customer service agents that help people with their medication routines.
In other words, as a Pleio Goodstart agent, you will be calling people and reminding them to take their medication and/or providing information about their prescriptions.
You will also spend some time actively recruiting people to sign up for the GoodStart program.
This company pays from $8-$16/hour depending on how many individuals you call and how many calls you actually complete.
GoodStart sign-ups also earn you extra money. You are hired as an independent contractor and the work is temporary (about 12 weeks) with some chance of obtaining a permanent position.
If you’re handy with computers and other IT items and/or have IT support experience, this company may be for you.
OneSupport offers full-time work-at-home IT technical support jobs that pay $10/hour; there are opportunities to earn $1 raises as you gain seniority.
The company offers plenty of benefits to its employees including health, dental and vision insurance, vacation time, and holiday pay.
You may also earn commissions based on product upselling.
The main disadvantage with OneSupport is that you can work for it only if you live in the states of Arizona, Colorado, Florida, Kansas, North Carolina, South Carolina, Utah or Texas. Likewise, there seem to be some glitches in OneSupport’s management, as noted on several Glassdoor reports.
Anyone 17 years old and up with a high school diploma or GED can apply as a call center agent with TeleTech.
Managerial positions would require a degree and experience in the industry.
You’ll need to supply your own hardware, such as a PC, VOIP headset, and internet connection.
Pay ranges from $8.50 to $10.50 per hour, depending on the position.
If you’re a second language-speaking agent, expect a higher rate. Because TeleTech@Home’s call center agents are employees (not independent contractors), they also receive a 401 (k), health and dental plans, paid holidays, and other benefits.
Arizona-based cloud call center company LiveOps was founded in 2002.
Today, it offers five types of independent-contractor agent positions (inbound sales, insurance sales, insurance claims, healthcare, customer service) to any United States resident over the age of 18.
A PC, dedicated landline phone, headset, high-speed internet, and a $65 credit/background check via First Advantage are needed before contract signing.
LiveOps agents earn around $15 per hour.
Some receive commissions for sales on top of basic pay, while others only earn through commissions.
Agents are responsible for creating their work schedules in blocks of 30 minutes, so the earning potential as a LiveOps agent depend largely on how much work you put in.
Payments are sent twice a month via check or bank deposit.
Concentrix regularly hires work-from-home customer service representatives from the UK, US, and Canada.
Applicants are required to have their own computer, internet connection, approved headset, and flash drive.
Calls go through the agent’s computer, so you’re not required to have a landline. The downside though is that agents must be available 7 days a week.
As a Concentrix work-from-home agent, you can earn anywhere from $7 to $12 per hour (tech support agents are paid higher).
Agents become Concentrix employees, so they also receive life insurance, tuition reimbursement, 401k, paid time off, and medical, dental, and vision benefits.
Sales reps may also be given commissions and other incentives.
Similar to LiveOps, NexRep is a middleman that connects big companies with work-from-home virtual receptionists, tech support, virtual sales consultants, beauty consultants, and general customer service representatives.
As such, positions available at any given time depend largely on the needs of NexRep’s clients.
Agents can earn somewhere from $10 to $25, depending on the company they work for and the position they perform.
Inbound call agents earn 100% from commissions without cap.
Outbound call agents earn $5 per hour plus commissions.
NexRep prefers people with at least two years of call center experience, or a college degree, but also accepts applicants with basic computer skills and those who pass the job interview.
The best thing about NexRep is the company gives agents freedom to set their own schedules.
Vivint owns and operates a line of home security appliances.
They are regularly looking for reps around the country to receiving inbound calls and help their customers troubleshoot their home security systems over the phone.
Base rate is listed at $11/hr and equipment (computer and accessories) will be provided by Vivint.
Due to the nature of the work, Vivint requires that you are able to pass a background check. Perks include 401ks and paid time off.
12. The Hartford
The Hartford is looking for customer support agents to help handle inbound calls ranging from questions about policies to assisting customers in auto accidents.
No experience required.
Click on the “Find Jobs” button and search for “Customer Service Relationship Specialist” to see all the open positions.
These are 100% customer service jobs from home and you will be working remotely.
While the salary isn’t listed, the following benefits are:
- Medical, Dental, Life and Disability Insurance – EFFECTIVE ON DAY ONE!
- 19 days paid time off in your first full year
- Tuition reimbursement
- Paid volunteer opportunities
- Employee recognition
- Wellness program
These benefits make this company one of the most enticing ones to work for on this list.
You are also given the chance to further your career through The Hardford’s career leadership development program.
13. Accolade Support
Accolade Support provides their clients with a variety of services aiming to help them achieve their business and marketing objectives. Services include marketing consulting, product management consulting, as well as inbound and outbound call center agents.
The current positions open are outbound sales call center agents (pays $100 per sale) and inbound customer service call center agents.
Aspire Lifestyles offers the most comprehensive suite of technology-based, custom concierge, personal assistance services, and loyalty solutions in the industry.
They periodically offer remote travel agent jobs and remote help desk support jobs. There are currently none of these positions open, but you can forward your resume to their email addresses.
Aside from operating numerous call centers globally, Transcom also offers customer care, sales, technical support, and credit management jobs to remote workers in the US and Canada.
They offer health insurance, 401 (k) investment opportunities, as well as advancement opportunities, which may not be available in other companies.
Apply For One of These Customer Service Jobs from Home Today!
Gone are the days that home workers are left to filter only a few legit positions from thousands of scam jobs from shady companies.
These 15 companies are just a handful of legit companies that offer work-from-home customer service jobs.
The availability of telecommute, remote or home-based positions are increasing each year; we publish an annual list of dozens of different work from home jobs you can do.
So if you’re interested in extra cash or a full-time job without leaving the comforts of your home, one of these jobs may be the right fit for you!