More companies are hiring for customer service jobs from home in 2019 than ever before.
Have you ever called a customer service hotline and wondered where your call was forwarded?
In the past, major companies outsourced their customer service departments to exotic locations like India, China and Pakistan.
However, thanks to the rise of U.S.-based business process outsourcing firms, much of customer service is handled by U.S. or Canada-based virtual agents who might live anywhere, even next door to you.
This means that you too can become a customer service representative, and right in the comfort of your own home.
How much do customer service agents make?
Customer service reps earn between $7.50-$16/hour on average.
The requirements for becoming a customer service representative aren’t much; typically, you’re required to have a computer, high-speed Internet connection, landline phone, headset and a dedicated quiet area.
Most work-at-home customer service companies will also train you to get you up to speed.
10 Companies Hiring for Customer Service Jobs from Home
So, what companies can you sign up with to learn more about and become a work-at-home customer service rep? Read on.
1. ACD Direct
ACD Direct focuses on providing call center support for non-profit pledge drives and fundraisers.
You are paid as an independent contractor at the starting rate of 23 cents/minute and can go as high as 35 cents/minute via bonus pay and raises.
However, the minutes are only earned while you are on the phone.
Thus, if you work during non-peak hours, you will not earn very much money.
This also means that, if you are just starting out with ACD, you will be earning very little because the senior ICs get first dibs on time slots.
However, on the positive side of things, you will be taking calls for charities and other do-good organizations; since most of your calls will be from folks wanting to give money rather than complain, the stress level of this type of work is low.
Retail giant Amazon hires people directly and offers remote job opportunities (both full-time and part-time). What’s great about Amazon is that work-at-home employees also receive a 401 (k) plan, health insurance, paid time off and other benefits.
Amazon’s work-from-home jobs aren’t just geared at customer service. There’s also HR, engineering, game development, retail, and finance positions, among others. The catch though, is that most entry-level positions are paid only $10 per hour.
Yes, you too can work for Apple- and all from the comfort of your own home.
At Applecare, you can become an At-home Advisor (i.e., Customer Service and Support) and help customers with their iPhones, iPads, iMacs and other iThings.
The company hires its at-home workers as employees and requires 20 hour workweeks via 6 hour shifts. Occasional weekend time may be required.
The pay at Apple seems better than at most other at-home companies; pay scales range from $11-$16/hour.
You also get some great employee benefits including health insurance, 401(k), plus an iMac (for business use only).
Apple’s at-home jobs are listed as city and state-specific and not all cities and states are represented.
However, from what I’ve heard, if you at least live in the same state as the job is offered- even if the exact city is different- you should apply anyway.
Alorica offers work-at-home customer service jobs and pays $10-$12/hour.
A good amount of the work involves making collections calls, which is great if you don’t mind making people sweat- though it’s not a job I would personally favor.
Other jobs include technical support and sales calls.
What is really nice about Alorica is that it hires workers as full-time employees and offers benefits such as health, disability and life insurance as well as 401(k) retirement plans.
Employees also have access to the company’s employee assistance program or EAP.
5. Pleio GoodStart
Pleio GoodStart hires customer service agents that help people with their medication routines.
In other words, as a Pleio Goodstart agent, you will be calling people and reminding them to take their medication and/or providing information about their prescriptions.
You will also spend some time actively recruiting people to sign-up for the GoodStart program.
This company pays from $8-$16/hour depending on how many individuals you call and how many calls you actually complete.
GoodStart sign-ups also earn you extra money. You are hired as an IC and the work is temporary (about 12 weeks) with some chance at obtaining a permanent position.
If you’re handy with computers and other IT items and/or have IT support experience, this company may be for you.
teleNetwork offers full-time work-at-home IT technical support jobs that pay $10/hour; there are opportunities to earn $1 raises as you gain seniority.
The company offers plenty of benefits to its employees including health, dental and vision insurance, vacation time and holiday pay.
You may also earn commissions based on product upselling.
The main disadvantage with teleNetwork is that you can work for it only if you live in the states of Arizona, Colorado, Florida, Kansas, North Carolina, South Carolina, Utah or Texas. Likewise, there seem to be some glitches in teleNetwork’s management, as noted on several Glassdoor reports.
Anyone 17 years old and up with a high school diploma or GED can apply as a call center agent with TeleTech.
Managerial positions would require a degree and experience in the industry.
You’ll need to supply your own hardware, such as a PC, VOIP headset, and internet connection.
Pay ranges from $8.50 to $10.50 per hour, depending on the position.
If you’re a second language-speaking agent, expect a higher rate. Because TeleTech@Home’s call center agents are employees (not independent contractors), they also receive a 401 (k), health and dental plans, paid holidays, and other benefits.
Arizona-based cloud call center company LiveOps was founded in 2002.
Today, it offers five types of independent-contractor agent positions (inbound sales, insurance sales, insurance claims, healthcare, customer service) to any United States resident over the age of 18.
A PC, dedicated landline phone, headset, high-speed internet, and a $65 credit/background check via First Advantage are needed before contract signing.
LiveOps agents earn around $15 per hour.
Some receive commissions for sales on top of basic pay, while others only earn through commissions.
Agents are responsible for creating their work schedules in blocks of 30 minutes, so the earning potential as a LiveOps agent depend largely on how much work you put in.
Payments are sent twice a month via check or bank deposit.
Convergys hires work-from-home customer service representatives from the UK, US and Canada regularly.
Applicants are required to have their own computer, internet connection, approved headset, and flash drive.
Calls go through the agent’s computer, so you’re not required to have a landline. The downside though is that agents must be available 7 days a week.
As a Convergys work-from-home agent, you can earn anywhere from $7 to $12 per hour (tech support are paid higher).
Agents become Convergys employees, so they also receive life insurance, tuition reimbursement, 401k, paid time off, and medical, dental, and vision benefits.
Sales reps may also be given commissions and other incentives.
Similar to LiveOps, NexRep is a middleman that connects big companies with work-from-home virtual receptionists, tech support, virtual sales consultants, beauty consultants, and general customer service representatives.
As such, positions available at any given time depend largely on the needs of NexRep’s clients.
Agents can earn somewhere from $10 to $25, depending on the company they work for and the position they perform.
Inbound call agents earn 100% from commissions without cap.
Outbound call agents earn $5 per hour plus commissions.
NexRep prefers people with at least two years of call center experience, or a college degree, but also accepts applicants with basic computer skills and those who pass the job interview.
The best thing about NexRep is the company gives agents freedom to set their own schedules.
The Bottom Line
These 10 companies are just a handful of legit companies that offer work-from-home customer service jobs.
Gone are the days that home workers are left to filter only a few legit positions from thousands of scam jobs.
The availability of telecommute, remote or home-based positions are increasing each year; we publish an annual list of dozens of different work from home jobs you can do.
So if you’re interested in extra cash or a full-time job without leaving the comforts of your home, maybe these positions would solve your financial woes.