If you’re an Apple fan and have gone through almost every historical Apple gadgets from the earliest MacBooks to get you through your school papers or work, iPods for day-to-day music listening, and eventually did everything on the iPhone.. finding Apple work from home jobs can be crafted especially for you.
Like most tech companies, Apple provides warranty and tech support for every product they put on sale.
The chat and phone technical support for all Apple products is provided by AppleCare.
Who is more capable of handling AppleCare than someone who owns and is passionate about the products, right?
How to Work from Home for Apple
Those looking for Apple work from home jobs should definitely look into becoming an Apple at Home Advisor.
As an Apple at home advisor, your main duty is to provide answers and resolutions to customer issues within a single live chat or phone call to AppleCare.
Apple also hires home-based team managers and area managers.
The at home Team Manager directly oversees at-home advisors, ensuring they troubleshoot customer’s problems with services and products in an efficient and pleasing manner. He/she will also assess advisors’ performance and coach team members regularly.
The at home Area Manager supervises a bunch of team managers. This job requires a lot more reporting, performance assessments, and coaching to ensure Apple’s customer service standards are kept high at all times.
All hired at home advisors from entry-level to area managers are required to undergo training, which could last from five to seven weeks. The training is also home-based and self-taught, but involves comprehensive topics from troubleshooting Apple products to handling irate customers, tools and Apple processes.
Apple AHA Job Requirements
Students should be able to commit to 16 hours a week during school sessions, but go full-time during school breaks.
Part-timers are required 20 hours of work.
All advisors, whether part-time, full-time or seasonal workers, must be available to work on holidays due to the high demand during these times.
These home-based customer service positions have specific requirements for students, chat-based agents, and so on. Here are some general requirements:
- Expect shifting schedules – Advisors follow varied shifts daily and may be required to work weekends and late-nights.
- Experience with iOS, Macs, smartphones and tablets is a must.
- Students – Interested students should check with their campus if Apple is hiring from there. If so, only those with a 2.7 GPA can pass through the initial screening.
- Non-students should have at least 2 years of technical troubleshooting
- Chat-based advisors must be able to type at least 40 word per minute
Apple said that their at home advisors should be passionate about technology and have good people skills.
All Apple at home advisors, whether working part-time/full-time or seasonal, will undergo a criminal background check before starting work.
Hardware requirements are different than virtual call center jobs, since Apple is providing for a computer and a headset to all hired advisors. However, the company requires that your work station is inside a room with a door, so you could shut out background noise while working.
You also need a working phone line, internet connection and comfortable table and chair.
Non-English Speaking Apple At Home Advisor
Apple used to hire only people from specific states in the US, but has since expanded globally to cater to its customers from around the world.
The cool thing about these Apple jobs from home is that they’re open for both English-speakers and bilinguals.
If you check the list of Apple work from home openings available, you’d see that Apple is looking for people who can read and converse well in Cantonese, Mandarin, German, Swedish, Dutch, Spanish, French, and so on. Of course, all bilinguals must also know how to converse in English.
How Much Can You Earn as an Apple At Home Advisor?
Work-from-home Apple employees earn between $10 and $23, depending on level of experience, whether the advisors are entry-level or hold a supervisory position, and so on.
Those hired for being bilingual can expect a higher rate than English-speaking advisors, since it can be hard for companies to find these specific skills.
Apple doesn’t disclose hourly pay on the website, but based on reviews from at home advisors, the average income is around $15. While this amount isn’t all that impressive, the perks definitely would attract anyone looking for home-based jobs.
- Awesome opportunity for growth (in-house hiring for team leader and area manager)
- Coaching occasionally
- 401 (k) match
- Stock purchase options
- Huge discounts if you’re buying any Apple products
- Education assistance
- childcare assistance
- Paid vacation, sick leaves and other time-off options
- Gym reimbursement
- Bicycle cost offset
Past and current Apple at home Advisors have nothing but good things to say about their job.
How to Apply for an Apple At Home Advisor Position
Use the keywords “Apple at Home Advisor,” so you can see all the jobs available for this role.
You may also be lucky to find other Apple work from home jobs by using the terms “home-based,” “remote,” “work from home,” and so on.
Note that Apple’s virtual positions are exclusively in the customer service and support category, which means you can also check from here manually.
If you don’t know this yet, you’ll need to create an AppleID to apply to any Apple jobs, may it be home-based or office-based. This wouldn’t be a problem for you Apple lovers since this “AppleID” is the same as your MobileMe ID, which you use for accessing iChat, Apple’s online store and the iTunes store.
Other Apple Jobs from Home
Aside from the Apple at Home Advisor position that seems to be available all year-round, the company also post other work from home opportunities every now and then.
A great example of this is the chat support jobs, which specify the department you’ll be assigned to (ie: iTunes, iMac, iPhone, and so on). Apple also provides a computer and headset for all successful hires, but you need to fix a quiet and clutter-free room as your own home office.
Probably the easiest way to check if there are vacant Apple jobs from home is to go to FlexJobs. This job board has up-to-date listings from companies offering flexible work, remote, telecommute, and other similar scenarios.
The Bottom Line
Have you worked for Apple? What did you think of the company?
We’d love to hear your experiences in the comments below!