If you’re tech-savvy and have always wanted to try a new line of work that offers more flexibility, work from home tech support jobs can be the perfect solution.
They’re also some of the easier online jobs to find, mainly because companies have been offering customer support jobs for years now.
Before we take a look at the many types of tech support jobs from home you can explore, here’s what this job is all about:
Tech support, short for technical support, is an entire discipline wherein specialists help clients of a software of hardware company in making the company’s product work. For example, Apple’s tech support could help owners of an iPhone, Mac, iPad, or other Apple products in figuring out any kind of issue about their gadgets and walking them through the solutions if possible.
Can You Be a Tech Support Specialist?
The good news is that anyone can fill a tech support role, even without a college degree. However, you do need to complete training that focuses on the product or service you’re going to provide support for.
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So if you’re hired as a Microsoft tech support, you’ll need to be familiarized with all Microsoft software products and be able to assist customers on issues from installation to troubleshooting.
Aside from product-specific training, tech support specialists must also have strong communication and people skills, as well as advanced knowledge of the latest news and trends in IT.
You’ll be communicating with people who can be irate, so you must be a quick learner, extremely patient, and emotionally/mentally tough to handle different kinds of people day in, day out.
How Much Do Work from Home Tech Support Jobs Pay?
In traditional set-ups, the average salary of technical support specialists is around $50,000. However, the work-from-home counterpart rarely reflects the same pay scale.
Pay varies widely depending on your education and experience (those with less experience often gets lower pay). Of course, the company that hires you will hold the biggest weight in terms of the income you’ll be receiving.
If you’ve been working for a company as a tech support specialist for a while, you may request to work from home and follow a more flexible schedule. In these cases, your salary would usually continue with the same benefits.
But if you’re beginning a remote tech support role with a new company, expect to be paid somewhere between $10 and $20 an hour.
23 Companies with Home-based Tech Support Jobs
Here are 23 different companies that regularly offer work from home tech support jobs.
If a job isn’t currently listed on their job board, be sure to bookmark the page as they update fairly regularly.
As a member of the tech support team, you’ll be taking calls of would-be students and faculty members who need technical assistance with software, hardware, or other tech-related issues of certain educational institutions.
This company is involved in software management of fitness gyms and health clubs. ABC Financial hires remote technical support representatives regularly.
Only exclusive to US-based tech support specialists, this contact centre hires people to resolve tech-related issues of callers.
This Pasadena, California-based IT solutions provider requires its tech support team to have 10+ years of experience in the business/IT sectors.
As an Alorica Work-at-Home team member, you get the flexibility to balance work and life. General customer service rep handles sales, billing and account management, but tech support is responsible for advanced tech concerns.
As an AHA (at-home advisor) for Apple, you’ll be answering/solving issues of Apple customers via chat, phone or e-mail. Bilingual AHAs are paid higher. All tech support specialists must be experts in iPads, iPhones, macs, or other Apple products. (Interested in other work-from-home jobs offered by Apple? Check here.)
This business process services company pays $12 an hour to tech support representatives with comprehensive background in tablets, smartphones and computers (both laptop and desktop). Make sure to tick the “virtual opportunities” filter when searching for customer service jobs.
Computer Assistant is the go-to of clients looking for instant computer support via chat, e-mail, video or phone. Because of their nationwide database of technicians, the company also offer in-house repair, service and even training.
Even this computer hardware giant offers work from home tech support jobs. When checking out the career database, enter “work from home” as keyword to find if there are available positions in the software department.
The company is always looking for tech support people to help with software, hardware, ISP and telecom-related concerns. Frontline Call Center posts available slots on Indeed Jobs – check them out here.
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11. Geeks Online
Formerly called “Geeks On Time,” this company provides 24/7 telephone-based tech support nationwide for anyone in need of computer-related repair. They open up slots every now and then (field positions also available).
This is similar to Geeks Online. The company provides both field tech support (mostly in retail locations) and work from home tech support positions.
Launched by Kelly Services Staffing Agency, “KellyConnect” is the company’s work from home program. Tech support specialists are regularly needed with pay ranging from $12 to $15 an hour. No degree needed, but you have to be experts in certain computer hardware or software products.
14. Red Hat
As a provider of enterprise open source software solutions, tech support specialists hired for the company delivers resolutions for issues surrounding Linux, hybrid cloud, container, and Kubernetes technologies.
This company hires call center agents, tech support representatives, and chat agents. No degree required, but you at least 1 year work experience setting up home networks is a must. Pay as a Remote Services Technician and Personal Technology Expert ranges from $11 to $15 an hour. Support.com has its own career database, so check here for availability.
This BPO company operates in 19 countries, so it isn’t shocking that it also has remote positions. When checking out home-based jobs, use the titles ” IT Help Desk Consultant Associate” or “Tech Support and Sales Consultant.”
Having been around since 1993, the company has a continuous need for technical support representatives to work from home and support customers of wireless and internet providers. Work from home positions are available with $8 to $12 pay rates and about 25 hours a week shifts. There is paid training, vision and dental benefits, vacation pay, and healthcare insurance.
TeleTech has in-demand customer service rep, sales and tech support positions, which features $8 to $10 an hour salary, a 401(k) and benefits.
Similar to TeleTech, Transcom is a global BPO company that provides customer care, sales, credit management and tech support to clients. You can find work-from-home opportunities on FlexJobs – make sure to key in “technical support representative” to filter results.
If you have past customer service experience (at least 6 months), you can apply to become one of Teleperformance’s independent tech support representative and work completely from home.
This company is home to a popular Learning Management System. They hire remote tech support to help resolve customer support issues, perform quality assurance testing, and fulfill basic project management functions.
This smart home security services company hires customer solutions technical support to help their customers with issues on automation, internet, cloud storage, and other Vivint home security products.
This Dallas, Texas-based company is one of the earliest companies that gave opportunities for virtual workers. Today, they boast a 100,000+ strong global workers who fill positions as call center agents, data entry associates and tech support specialists.
Other Jobs to Consider
If you’re comfortable with talking to strangers and has natural problem-solving skills, but only have basic computer skills, you can still join the work-from-home world with customer support jobs, such as truck dispatching, airline support, travel or tour guide, and more.
If you don’t know where to start, here are 8 tech sub-sectors with increasing work from home opportunities.
You could also check out what’s available on FlexJobs – the job board that showcases many remote and work-from-home jobs.
Don’t worry, many work-from-home opportunities do not discriminate on the basis of race, ethnicity, national origin, religion, sexual orientation, gender expression, marital status, physical or mental ability, age, height, or weight. You can find work-from-home jobs made specifically for the retirees, disabled, or even teens.