If you’re tech-savvy, enjoy troubleshooting, and have always wanted to try a new line of work that offers more flexibility, work from home tech support jobs can be the perfect solution.
They’re also some of the easier online jobs to find, mainly because companies have been offering customer support jobs for years now.
Today, we find out what technical support (tech support) jobs are, what skills this position requires, and companies that are hiring for work-from-home technical jobs.
What is Technical Support?
Before we take a look at the many types of tech support jobs from home you can explore, what exactly does a tech support job involve?
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Tech support, short for technical support, is a service wherein specialists help customers of a software of hardware company use the company’s products and services to maximize customer satisfaction and get their value for money.
For example, Apple’s tech support agents help owners of an iPhone, Mac, iPad, or other Apple products in installing applications, connecting to the internet, and troubleshooting issues with their gadgets.
Can You Be a Tech Support Specialist?
The good news is that even those without a college degree can fill a tech support position. However, you do need to complete training that focuses on the product or service you’re going to provide technical support for.
For instance, if you’re hired as a Microsoft tech support specialist, you’ll need to be familiar with all Microsoft software products and be able to assist customers on issues from installation to troubleshooting.
Aside from product-specific training, tech support specialists must also have strong communication and people skills, as well as advanced knowledge of the latest news and trends in IT.
You’ll be communicating with people who range from mildly annoyed to downright abusive, so you must be an active listener, extremely patient, and emotionally as well as mentally tough to handle different kinds of people day in, day out.
If you plan to work from home, employers prefer that you work in a location where there’s no foot traffic and background noise to minimize distractions.
More importantly, you’ll need to have your own computer that’s capable of running plenty of applications in the background while taking in VoIP calls, a high-quality headset, and a high-speed, reliable internet connection.
How Much Do Work from Home Tech Support Jobs Pay?
In traditional setups, the average annual salary of technical support specialists is around $50,000. However, their work-from-home counterparts rarely fall on the same pay scale.
Pay and benefits vary widely depending on the company, as well as your education, experience, and certification.
If you’ve been working for a company as a tech support specialist for a while, you may request to work from home and follow a more flexible schedule. In these cases, your salary would usually continue with the same benefits.
But if you’re beginning a remote tech support role with a new company, expect to be paid somewhere between $12 and $25 an hour.
23 Companies with Home-based Tech Support Jobs
Here are 23 different companies that regularly offer work from home tech support jobs.
If a job isn’t currently listed on their job board, be sure to bookmark the page as they update fairly regularly.
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2U is a tech company that offers learning management platforms with clients such as UC Berkeley, Syracuse University, Tufts University, and many other top-tier universities and educational institutions.
They currently hire remote technical support specialists from Maryland, Denver, and New York, though positions may open up in other cities from time to time. Your main responsibility would be to troubleshoot tech-related issues reported by students or faculty via phone, chat, or email.
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2U requires a bachelor’s degree and 1 to 3 years of experience in technical support or any other customer-service related field.
This company is involved in software management of fitness gyms and health clubs. ABC Financial hires remote technical support representatives regularly.
This Pasadena, California-based IT solutions provider periodically hires telecommuting tech support jobs.
Alorica is a global customer service provider. Alorica-At-Home is a specific department for their employees who are working from home. A few US states have openings for remote technical agents to provide technical support Alorica’s clients.
The biggest marketplace in the world needs no introduction.
They’re currently offering technical support associate jobs to assist customers with their Amazon devices, such as Kindle, Fire Tablets, Fire TV, Prime Video, Prime Music, Echo, Alexa, and all other devices.
The pay is at $15 per hour.
As an AHA (at-home advisor) for Apple, you’ll be answering/solving issues of Apple customers via chat, phone, or email. Bilingual AHAs are paid higher. All tech support specialists must be experts in iPads, iPhones, Macs, or other Apple products. (Interested in other work-from-home jobs offered by Apple? Check here.)
This business process services company is currently looking for technical operators who know how to navigate smartphones and use desktop computers.
The Technical Operator position is listed under the Customer Support and Administration category.
Even this computer hardware giant offers work from home tech support jobs.
When searching the career database, make sure to tick “True” under the “Remote Jobs” filter to view technical support positions that can be done from home.
10. Frontline Group
Frontline Group is a call center consulting and tech support outsourcing company. They are constantly looking for tech support people to help with software, hardware, ISP, and telecom-related concerns.
Currently, they’re only hiring residents from Florida, Georgia, Louisiana, Michigan, Nebraska, North Carolina, South Carolina, Ohio, Utah, Virginia, and Washington.
11. Geeks Online
Formerly called “Geeks On Time,” this company provides both onsite computer repair and remote 24/7 telephone-based tech support nationwide. They open up slots for remote support every now and then.
Geek Squad is Best Buy’s tech support arm that was originally known for computer tech concerns but has now expanded to help out with appliance installation and repair as well as smart home installation.
Most of the Geek Squad can be found in Best Buy retail locations, but they also have work from home tech support job positions that you can apply for.
Launched by Kelly Services Staffing Agency, “KellyConnect” is the company’s work from home program. Tech support specialists are regularly needed with pay ranging from $12 to $15 an hour.
No degree needed, but you have to be tech-savvy and have strong knowledge of tablets, smartphones, laptops, and other modern gadgets.
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14. Red Hat
Red Hat is a well-known provider of enterprise open source software solutions. Technical Support Engineers work remotely to troubleshoot issues, address problems, and provide solutions.
Linux experience is required, while knowledge of hybrid cloud, containers, and Kubernetes technologies is considered an advantage.
When searching for jobs on their page, make sure to type “remote” on the keywords so work from home opportunities are displayed.
This company hires call center agents, tech support representatives, and chat agents. No degree required, but at least a one-year work experience in a customer service or technical support environment is a must, as well as at least a basic understanding of wired and wireless home networks.
Salary as a Remote Customer Service Technician, Remote Client Services Technician, Premium Services Technician, and Personal Technology Expert ranges from $11 to $15 an hour.
The perks of working for Support.com include medical insurance with vision and dental, paid time off and holidays, disability insurance, tuition reimbursement, and a referral bonus program that lets you earn when you refer others to apply on their site.
This BPO company operates in 16 countries, so it’s no surprise that they offer work from home tech support positions.
Sutherland Remote Engagement is their work-from-home department that matches professionals with remote job opportunities that are the right fit for their skills and interests.
They are currently hiring Technical Support Engineers and Technical Support Consultants.
Having been around since 1993, the company has a continuous need for Technical Support Representatives to work from home and support customers of wireless and internet providers.
Work-from-home positions are available with a base salary of $10 per hour and about 25 hours a week shifts. There is paid training, vision and dental benefits, vacation pay, and healthcare insurance. However, this is only available in select states, so check that you’re residing and eligible to work in one of the states listed.
TeleTech is a BPO company continually hiring technical support representatives, which features $10 to $16 an hour salary, a 401(k), and benefits.
They only offer this position to 46 out of 50 states, so again, check if your state is among them before applying.
Similar to TeleTech, Transcom is a global BPO company that provides customer care, sales, credit management, and tech support to clients.
They’re currently hiring work-from-home technical support agents from 28 out of 50 states.
Teleperformance is yet another global BPO company constantly hiring tech support representatives.
If you have at least 6 months past customer service or tech support experience, you can apply to become one of Teleperformance’s independent tech support representatives and work completely from home.
Type in “tech support” when you’re searching for specific job positions.
This company is a popular Learning Management System provider. They’re currently hiring remote technical support specialists to help resolve customer support issues, perform quality assurance testing, and fulfill basic project management functions.
This smart home security services company hires customer solutions technical support to help their customers with issues on automation, internet, cloud storage, and other Vivint home security products.
On their Careers page, select the Customer Service category and look for the “Customer Solutions Tech Support” positions on the page.
This Dallas, Texas-based company is one of the earliest companies that gave opportunities for virtual workers.
Today, they boast a 100,000+ strong global workforce who fill positions as call center agents, data entry associates, and tech support specialists.
Other Jobs to Consider
If you’re comfortable with talking to strangers and naturally great at problem-solving, but only have basic computer skills, you can still join the work-from-home world with customer support jobs, such as truck dispatching, airline support, travel or tour guide, and more.
If you don’t know where to start, here are 8 tech sub-sectors with increasing work from home opportunities.
Don’t worry, many work-from-home opportunities do not discriminate on the basis of race, ethnicity, national origin, religion, sexual orientation, gender expression, marital status, physical or mental ability, age, height, or weight. You can find work-from-home jobs made specifically for retirees, disabled persons, or even teens.
Have you tried applying for a work from home tech support job? If not, which company are you interested in? Share your plans with us in the comments below!