Work from home airline jobs are becoming more and more common as airlines are moving their support services out of the office and into homes.
These jobs are perfect not just for those who have been employed in the travel industry and have just retired, but also for anyone looking for a change in career.
And like most work-from-home jobs, they don’t discriminate applicants on the basis of age, gender, race or disability.
Types of Home-based Jobs from Airlines
Work from home airline jobs are mostly divided into three categories:
- Reservation Agents – This type of job can be chat-based, email-based, phone-based or all of the above, depending on positions needed by the airline. With airline reservation jobs from home, you are representing the airline company in the comforts of your own home and entertaining incoming inquiries of would-be customers looking for travel options.
- Customer Support – Those who handle customer requests (changes in flight details, cancelation, etc.) and complaints fall under this category.
- Sales and marketing – Airline jobs from home are not just exclusive to support duties. If you are knowledgeable with sales and marketing, you can also join promotion campaigns of airlines and bring in ticket sales.
These jobs have different requirements, salary, and job description depending on the airline company.
All of these jobs are open to bilinguals, who are usually offered higher rates.
6 Companies with Work from Home Airline Jobs
The following companies offer work from home airline jobs throughout the year.
NOTE: If you don’t find any openings now, don’t be discouraged. Bookmark the websites and keep up-to-date with their career pages
This company doesn’t publish work from home reservation agent positions, but if you land a job as an agent, you’ll be given an option to work from home.
The caveat is that you’d have to be residing within 100 miles of their call center in Kent, Washington or Boston, Massachusetts, so you can attend additional training when needed.
In addition, past home-based Alaska Airlines agents complain about being micromanaged once they transfer switch to working remotely.
Pay is about $12/hour, but can be lower for home-based airline reservation agents.
And since you’ll be working for an airline, you’ll receive travel benefits and excellent insurance packages.
The company has been around since 1934 and has provided flights across 250 cities around the world for decades.
It is the largest airline in the United States, which is why they have the most American Airlines work from home positions available all year-round.
As long as you are at least 18 years old, legally allowed to work in the U.S. either as a full-time or part-time employee, and with a GED or high school diploma, you are welcome to apply.
Unfortunately, much like Alaska Airlines, you need to be living in or near Dallas, Miami Florida, Ft. Worth Texas, or Cary North Carolina so you can come for the personal interview and 10-week, on-site training.
Once you pass this phase, you’ll be allowed to work from home. Employees must commit to working around shifts (including nights, weekends and holidays). As an American Airlines agent, you must also provide your own computer and high-speed internet with phone.
Pay is around $10+ an hour with opportunities for raises.
If you’re interested, just use the job titles “reservation agent,” reservation representative,” “customer service agent,” or “member services representative” with the filters “work from home” or “home based.”
The Atlanta, Georgia-based airline has been around since 1924 and is considered the oldest-operating airline in the country.
While Delta Airlines work from home positions are only posted occasionally, they can be perfect for the right people, particularly those who are:
- Residing in or near Texas, Minnesota, Utah, or Atlanta, Georgia.
- Willing to undergo 6 months of training on site
- Looking for work as a sales and service representative, bilingual reservations representative, or reservations agent.
- Good with the $12.85/hour salary, which is eligible for a pay-raise every six months.
After you complete the six-month training, you can work from home as a Delta virtual employee.
The company headquarters is located in Long Island City, New York, but there are customer support positions offered in other JetBlue locations such as Salt Lake City, Utah.
Applicants must have at least two years of past customer service experience, before applying to become part of the reservations crew.
You’d have to undergo training onsite in Utah for the first few weeks, then you’ll be allowed to work from home.
You can find flexible home-based airline jobs at Dallas, Texas-based Southwest Airlines, too! And if you’re a fan of this budget airline, which has been providing low-priced tickets since its 1971 launch, then you’re in luck.
Aside from the regular reservations and customer support positions, Southwest Airlines is pretty open with flexible jobs. The company also opens up slots for QA analysts, email marketing, human relations, and other positions traditionally held in the office.
Pay ranges from $10 to $20 an hour, depending on position.
Founded by Richard Branson in 1984, Virgin Atlantic Airways is famous not just for providing world-class flight services, but also its numerous awards in the industry.
This is the only non-US airline on this list, but it sometimes posts freelance and telecommuting positions if you’re interested.
Tools of the Trade
The company that hires you to work from home rarely provides for your equipment, so you’d have to invest in your own computer and stable internet connection.
In most cases, the airline will just give you access to a portal where you’d find customer inquiries, or answer e-mails, chats, or calls.
Sometimes, they’ll provide you with a software or app.
Because you’re going to be dealing with customers, it’s important that you are:
- Superb at communicating – Both written and verbal, especially if you’re going to handle both voice and chat support.
- Equipped with Problem-solving skills – Most of the customer support jobs come with ready-made templates you can use to reply to inquiries. However, there still requires some problem-solving to get the job done more effectively.
- Highly organized and detail-oriented – At the end of the day, your job relies largely on making sure the customer feels taken care of. You can only pull this off if you know the airline’s products and services from top to bottom.
If you landed any of the customer support gigs, then the job requirements are mostly the same – a GED or high school diploma, basic computer knowledge, legal working age, and so on.
Just like in any contact centers, schedules can be pretty tight. Yes, even if you’re working from home, you might be assigned shifting schedules that eat up your weekends, holidays and nighttime.
How Much Can You Earn with Work from Home Airline Jobs?
The work-from-home reservation agent is an entry level job.
The hourly rate of work-from-home airline jobs isn’t that great, but if you’re in between jobs or prefer to skip the daily commute in exchange for lower pay, then the $10 to $15 hourly rate could work for you.
Most of these airlines hire bilinguals (Spanish, Chinese, Japanese, and so on) for the same position, but offer a significantly higher rate than English-speaking agents.
The Bottom Line
Working from home as an airline reservation agent may be low-paying, but it’s a legitimate way of earning money.
Plus if you’re big on traveling, you’ll love all the perks working for airlines can bring.