Work from home airline jobs are becoming more and more common as airlines are moving their support services out of the office and into homes.
These jobs are perfect not just for those who have been employed in the travel industry and have just retired, but also for anyone looking for a career change.
And like most work-from-home jobs, they don’t discriminate applicants on the basis of age, gender, race, or disability.
Types of Home-based Jobs from Airlines
Work-from-home airline jobs are mostly divided into four categories:
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- Reservation Agents – This type of job can be chat-based, email-based, phone-based, or all of the above, depending on positions needed by the airline. With airline reservation jobs from home, you are representing the airline company in the comforts of your own home and entertaining incoming inquiries of would-be customers looking for travel options.
- Customer Support – Those who handle customer requests (changes in flight details, cancelation, etc.) and complaints fall under this category.
- Internal Support – These are the people who support airline employees in their day-to-day operations. In-house technical support, human resources, training, and accounting are some departments that offer work-from-home jobs.
- Sales and marketing – Airline jobs from home are not just exclusive to support duties. If you are knowledgeable with sales and marketing, you can also join promotion campaigns of airlines and bring in ticket sales.
These jobs have different requirements, salaries, and job descriptions depending on the airline company.
All of these jobs are open to bilinguals, who are usually offered higher rates.
6 Companies Offering Work From Home Airline Jobs
The following companies offer work from home airline jobs throughout the year.
NOTE: If you don’t find any openings now, don’t be discouraged. Bookmark the websites and check back when you can. Better yet, these airline companies normally have talent communities you can join so you can get updates whenever there are job openings that suit your qualifications, which you state on your resume.
This company doesn’t publish work from home reservation agent positions, but if you land a job as an agent, you’ll be given an option to work from home.
The caveat is that you’d have to be residing within 100 miles of their call center in Kent, WA or Boston, MA, so you can attend additional training when needed.
In addition, past home-based Alaska Airlines agents complain about being micromanaged once they transfer switch to working remotely.
Pay is about $12/hour but can be lower for home-based airline reservation agents.
And since you’ll be working for an airline, you’ll receive travel benefits and excellent insurance packages.
The company has been around since 1934 and has provided flights across 250 cities around the world for decades.
It is the largest airline in the United States, which is why they have the most work from home positions available year-round.
As long as you are at least 18 years old, legally allowed to work in the U.S. either as a full-time or part-time employee, and with a GED or high school diploma, you are welcome to apply.
Unfortunately, you need to be living in or near Dallas or Ft Worth, TX, Miami, FL, Cary, NC, or any of their other centers so you can come for the personal interview and 10-week, on-site training.
Once you pass this phase, you’ll be allowed to work from home. Employees must commit to working around shifts (including nights, weekends, and holidays). As an American Airlines agent, you must also provide your own computer and high-speed internet with a landline phone.
Pay is around $10+ an hour with opportunities for raises.
If you’re interested, just use the search terms “reservations agent,” reservations representative,” “customer service agent,” or “member services representative” with the filters “work from home” or “home-based.”
The Atlanta, GA-based airline has been around since 1924 and is considered the oldest operating airline in the country.
While Delta Airlines work from home positions are only posted occasionally, they can be perfect for the right people, particularly those who are:
- Residing in or near Texas, Minnesota, Utah, or Atlanta, Georgia.
- Willing to undergo 6 months of training on-site
- Looking for work as a sales and service representative, bilingual reservations representative, or reservations agent.
- Good with the $12.85/hour salary, which is eligible for a pay raise every six months.
After you complete the six-month training, you can work from home as a Delta virtual employee.
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The company headquarters is located in Long Island City, New York, but there are customer support positions offered in other JetBlue locations such as Salt Lake City, UT and Fort Lauderdale, FL.
Some of the work from home positions they offer or have offered in the past include reservations crew, customer support, in-house IT support, and receptionist.
You can find flexible home-based airline jobs at Dallas, TX-based Southwest Airlines, too! And if you’re a fan of this budget airline, which has been providing low-priced tickets since its 1971 launch, then you’re in luck.
Aside from the regular reservations and customer support positions, Southwest Airlines is pretty open with flexible jobs. The company also opens up slots for QA analysts, email marketing, human relations, and other positions traditionally held in the office.
Pay ranges from $10 to $20 an hour, depending on the position.
Spirit is a low-cost carrier headquartered in Miramar, FL but operates out of Ft Lauderdale.
They’ve offered remote jobs such as service desk analysts, support analysts, and customer service agents.
Headquartered in Chicago, IL, United Airlines is one of the largest airlines in the world, operating more than 4,500 flights to more than 300 airports in 5 continents.
Possible departments that offer work from home jobs for this airline include customer service, reservations, human resources, and information technology.
Founded by Richard Branson in 1984, Virgin Atlantic Airways is famous not just for providing world-class flight services, but also for its numerous awards in the industry.
This is the only non-US airline on this list, but it sometimes posts freelance and telecommuting positions if you’re interested. Possible openings include account manager and public relations manager.
Tools of the Trade
The company that hires you to work from home rarely provides for your equipment, so you’d have to invest in your own computer and high-quality stable internet connection.
In most cases, the airline will simply give you access to a portal where you’d find customer inquiries, or answer e-mails, chats, or calls.
Sometimes, they’ll provide you with a software or app.
Because you’re going to be dealing with customers, it’s important that you are:
- Superb at communicating – Both written and verbal, especially if you’re going to handle both voice and chat support.
- Equipped with problem-solving skills – Most of the customer support jobs come with ready-made templates you can use to reply to inquiries. However, some complicated problems require some problem solving to get the job done more effectively.
- Highly organized and detail-oriented – Your job relies largely on making sure the person on the other end of the line, whether they are a customer or an airline employee, feels taken care of. You can only pull this off if you know the airline’s products and services from top to bottom.
If you landed any of the customer support gigs, then the job requirements are mostly the same – a GED or high school diploma, basic computer knowledge, legal working age, and so on.
Just like in any contact centers, schedules can be pretty tight. Yes, even if you’re working from home, you might be assigned shifting schedules that eat up your weekends, holidays, and evenings.
How Much Can You Earn With Work From Home Airline Jobs?
Customer service and reservation agent jobs are entry-level jobs, while IT and service desk positions require more skills and experience and thus pay more.
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If you’re bilingual, the extra languages mean even more of a pay bump for you.
The hourly rate of work-from-home airline jobs isn’t that great, but if you’re in between jobs or prefer to skip the daily commute in exchange for lower pay, then the $10 to $15 hourly rate could work for you.
The Bottom Line
Working airline jobs from home may start as a low-paying job, but it’s a legitimate way of earning money.
Plus if you’re big on traveling, you’ll love all the perks working for airlines can bring.
Are you planning to apply to these airline companies to work from home? Share your plans with us in the comments!